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Terms & condition
Welcome to the Aalter Life FAQ page — your go-to resource for quick answers about our services, appointments, pricing, eligibility, and more. Whether you’re new to alternative healthcare or already part of the Aalter Life community, this page is designed to help you better understand how we work and how we can support your health journey.
ABN: Aalter Life Pty Ltd ACN 686 606 753
Website: www.aalterlife.com.au
1. Introduction
These Terms & Conditions ("Terms") govern your use of the Aalter Life website and services, including clinic and telehealth consultations. By accessing our website or using our services, you acknowledge that you have read, understood, and agreed to these Terms.
If you do not accept these Terms, you must immediately discontinue use of the site and associated services.
2. Who We Are
Aalter Life is a private health clinic offering patient-centric care through holistic and integrative health services. Our services include but are not limited to consultations for mental health, pain, sleep, weight management, and access to treatments such as hormone therapy and medicinal cannabis (via approved TGA pathways).
3. Use of the Website
By using our site or booking a service, you agree to:
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Provide truthful and current personal and medical information.
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Not misuse the website for unlawful or harmful purposes.
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Accept that outcomes are not guaranteed and vary between individuals.
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Understand that clinical decisions rest solely with our qualified practitioners.
4. Medical Services
All consultations are conducted by Australian-registered medical practitioners listed with AHPRA. Access to prescription medications—including medicinal cannabis—requires clinical assessment and may involve TGA-authorised pathways. No guarantee of treatment or prescription is made.
Our services are not suitable for medical emergencies. In such cases, contact 000 immediately.
5. Booking & Payment
You must book online or by contacting our support team. Fees for services are displayed clearly before payment.
Consult Options:
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General Telehealth Consult (30 mins): $99
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Face to Face Consult (30 mins): $149
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Weight‑Loss Management Consult (30 mins): $109
Follow Up Options:
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TeleConsult Follow Up (20 mins): $79
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Face to Face Follow Up Consult (20 mins): $89
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Repeat Prescriptions (10 mins): $59
6. Payments
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You may pay for Services via the methods offered, including:
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Credit/debit card
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Other electronic payment systems as made available
7. Privacy & Data Collection
Your privacy matters. We collect your personal and medical data to deliver safe and compliant healthcare. This may include:
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Full name, contact info, DOB
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Medical history and consultation notes
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Medicare and IHI numbers
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Treatment and prescription data
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All data is securely stored in encrypted systems compliant with Australian privacy legislation (e.g. MediRecords).
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For details, please refer to our [Privacy Policy] or contact us at info@aalterlife.com.au.
8. Eligibility
To access our services, you must:
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Be aged 18 or over (or provide appropriate consent if underage)
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Understand that consultations do not automatically result in prescriptions
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Accept that not all treatments are suitable for every person
9. Account Management
You are responsible for safeguarding your login details and maintaining confidentiality. Notify us immediately of any unauthorised use or breach of your account.
10. Intellectual Property
All content on this website—text, visuals, layout, and branding—is owned by or licensed to Aalter Life. You may not reuse or reproduce this content without written permission.
11. Disclaimer
Aalter Life provides general and clinical guidance, but:
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Results may vary and are not guaranteed
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We are not responsible for delays, technical issues, or third-party content
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Clinical decisions remain at the discretion of our healthcare providers
12. Limitation of Liability
To the extent permitted by law, AalterLife disclaims liability for:
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Indirect or consequential losses
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Data loss, service downtime, or system failure
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Clinical outcomes not meeting expectations
13. Termination
We reserve the right to suspend or terminate access to services if:
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You breach these Terms
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False information is provided
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Misuse or abuse of services is detected
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You may terminate your account at any time by contacting us in writing.
14. Indemnification
You agree to indemnify Aalter Life, its staff, and affiliates from any claims or liabilities resulting from:
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Your misuse of our services
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Breach of these Terms
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Any content you submit to the website
15. Jurisdiction
These Terms are governed by the laws of Victoria, Australia. Any disputes will be subject to the jurisdiction of Victorian courts.
16. Amendments
We may revise these Terms at any time. Updates take effect upon publication on our website. Continued use of the site or services indicates your acceptance of any changes.