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Privacy Policy
At Aalterlife, we respect your privacy. We collect only the personal information necessary to provide our services and enhance your experience. All data is handled securely and in accordance with relevant privacy laws and best practices.
1. Overview
AalterLife is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth), including the Australian Privacy Principles (APPs). This policy outlines how we collect, use, disclose, and safeguard your information.
2. What We Collect
We may collect the following types of personal and health information:
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Full name, date of birth, contact details
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Medical history, treatment details, and consultation records
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Medicare or health fund details
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Payment and billing information
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Website usage data (via cookies or analytics tools)
3. How We Collect Your Data
Your information may be collected via:
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Online bookings or forms
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In-clinic consultations
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Telehealth sessions
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Email or phone communications
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Our website or social media
4. Why We Collect Your Information
We collect personal data for purposes including:
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Providing medical and wellness services
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Issuing prescriptions and managing treatments
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Booking and managing appointments
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Communicating with you about your care
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Complying with legal and regulatory requirements
5. Disclosure of Personal Information
We may share your information with:
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Treating practitioners and support staff
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Pharmacies, pathology labs, or referral partners (with your consent)
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Government regulators (e.g. TGA, AHPRA) where required
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IT or service providers under confidentiality agreements
6. Storage and Security
Your data is securely stored using encrypted systems and protected by firewalls, secure servers, and restricted access protocols. We retain your health information in accordance with legal retention periods.